HHS ‘committed to doing better’ on insurance exchanges
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Signaling a shift in tone in acknowledging problems with the launch of the Affordable Care Act website, the government posted a blog Sunday taking responsibility for issues millions of Americans have had trying to sign up for health insurance.
“Unfortunately, the experience on HealthCare.gov has been frustrating for many Americans,” the blog from Health and Human Services states. “Some have had trouble creating accounts and logging into the site, while others have received confusing error messages, or had to wait for slow page loads or forms that failed to respond in a timely fashion. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.”
Officials also said they had called in people in the tech field outside the government to help, though they would not specify from where, and that they would like feedback from consumers as they experience problems in the system.
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